Risk Management Activities
In partnership with MagMutual, we have developed the following risk management resources:
Risk Management Webinar — September 18, 2025: Presentation Materials
Risk Management FAQs: Answers to Common Risk-Related Questions
What is the difference between a service animal and an emotional support animal?
Many practices have concerns about animals being brought into patient areas and are unsure which animals are legally allowed. Animals being labeled as support animals is becoming more common and it can be confusing and create risk for the practice to limit their presence. It is important for practices to understand the law about service animals and how to determine if an animal’s presence meets the requirements of the law.
A service animal is a dog specifically trained to carry out a task in support of a person with a disability. Service animals are working animals, not pets. The Americans with Disabilities Act (ADA) defines what qualifies as service animals and sets requirements for breed, training and other rules.
An emotional support animal is an animal that provides comfort to a person for a condition that may or may not be diagnosed. A support animal has not been trained to perform a specific task in support of a person’s diagnosed disability. Emotional support animals are not covered by the ADA. If it is not obvious what service an animal provides, you may ask two questions:
Is the dog a service animal required because of a disability?
What task has the dog been trained to perform?
To learn more, visit ADA Requirements: Service Animals or this resource from MagMutual.*
Does HIPAA cover telehealth?
Providing telehealth services increases access and can be convenient for both the patient and clinician. However, telehealth carries a level of risk different from in-person care due to the use of digital platforms for communication.
Even though HIPAA language does not specifically contain telehealth rules, telehealth platforms are part of the privacy and security obligations of an organization. There are many different “telehealth platform” vendors, so it is important that health care organizations thoroughly research vendors and ensure that they are HIPAA authorized with a vendor willing to complete a business associate agreement.
To learn more, please visit this resource from our partner, MagMutual.*
What are the requirements for treating patients with Limited English Proficiency?
Healthcare providers are legally required to ensure effective communication with patients who have Limited English Proficiency (LEP). Under Title VI of the Civil Rights Act and Section 1557 of the Affordable Care Act, providers must offer free, qualified interpreter services and translate vital documents to ensure patients understand their care. These requirements also extend to companions, such as caregivers or decision-makers, with LEP.
Using untrained interpreters, like family members, can lead to serious errors and violates federal regulations. Providers must use qualified interpreters who are trained to maintain accuracy, neutrality, and confidentiality. Notices of available language services must also be prominently displayed in English and the top 15 non-English languages in the state.
Failure to comply can result in civil rights investigations, fines and reputational harm. By prioritizing language access, providers can reduce risks, improve patient outcomes and ensure equitable care.
To learn more, please visit this resource from our partner, MagMutual.*
*MagMutual resources may have access limited to insured members.
Additional Resources